Overall SLA Hit
Contact us now by telephone, email or fill out our contact form.
Knowledge is power and we believe in sharing it. This collection of practical resources is designed to educate, guide and inform you on key aspects of IT management.
Find out why we are an award winning, market leading IT support company.
How IT Lab has managed to optimise service to deliver seamless support, IT projects and consultancy.
Delivering the very best technology through our partnerships with the leading innovators and providers in the market.
IT Lab uses Kaseya – the multi award winning managed services platform – as the versatile core of our support services. Kaseya enables us to access, monitor, manage, upgrade, secure and fix workstations, servers and network devices remotely – and often automatically.
Kaseya is deployed on over one million machines in more than 25 countries around the world and despite being at the cutting edge, the 400 strong Kaseya team are constantly evolving the product.
Autotask is a feature rich enterprise resource planning (ERP) solution, specifically tailored to deliver a seamless IT service desk.
Based on our experience in servicing over 350 clients, Autotask’s powerful workflow based solution enables IT Lab to deliver best value and efficiencies to our clients, providing unrivalled flexibility and functionality in line with our service commitment.
IT Lab creates, processes and closes over 6,000 support cases per month. Since January this year we’ve crunched 57,253 cases.. and counting!
Between them, our Zabbix & Kaseya monitoring solutions enable us to keep a close eye on systems and devices wherever they are.
Fully cloud enabled, we can even monitor instances inside public cloud platforms. Both platforms are enabled to provide scripted responses automatically fixing common problems, and both systems are fully integrated with our 24.7 helpdesk to enable rapid human intervention the moment its required.
Agentless and agent based monitoring
To get accurate performance monitoring inside a public cloud platform, or to enable admin level automated responses, it’s often necessary to deploy agent based monitoring to provide a secure and non-volatile picture. For low criticality services and non-production environments, agentless monitoring offers a quick and easy solution – we can provide for both models.
While we’ve never had cause to get even close, the Zabbix system is tested up to 100,000 devices running more than 1,000,000 checks from a cluster of as many as 1,000 monitoring servers.
Highly available server cluster
Our monitoring platform is hosted on the CloudLab CitrixXen Cloud across two Tier 3 data centres in Park Royal and Goswell Road and, with load balanced Kaseya nodes and multiple Zabbix nodes across both, will deliver complete continuity of service.
Our infrastructure is hosted across Goswell Road Level 3 and Park Royal Options IT data centres – the two centres use redundant interconnects from C4L. Below is a map of our Level 3 network and C4L network.
The Level 3 Network.
The C4L Network.