Keeping things running and ensuring data is protected
As a highly-focused and dedicated market research agency, Jigsaw Research looks after a large amount of information on behalf of its clients – sometimes highly sensitive data. This makes it essential for Jigsaw to have not only the most resilient infrastructure, but also the most robust security.
Staff can be working from the office, from home, around the UK or even abroad. Wherever they are they need reliable and secure access to data, documents and the company network.
In the early stages, Jigsaw’s IT was being looked after by a relative of one of the founders. While he provided all the support that was needed at first, it was soon apparent that he could not devote the time required to the organisation as it expanded.
As Jigsaw Research developed, IT became more and more of an issue. It was clear that they needed to formalise their IT strategy, to keep up with new technology that would help them and their clients. With no in-house expertise, the decision was made to outsource.
“Without the service we have from IT Lab, it would be a nightmare,” says Andy Lack, Director. “We don't make many calls, but when we do, we know there's someone at the end of the phone who can put things right.”
And with the benefits of Remote Monitoring, Jigsaw Research is unlikely to be faced with any surprises.
“We take it as a given now. We can be confident that everything’s running smoothly in the background. We don’t even think about it any more; it just works,” says Andy.
Plus, Jigsaw benefits from expert and impartial IT advice ongoing. A final word from Andy: “They make suggestions to improve and enhance our security and functionality. We never feel we’re being sold to. It’s what we genuinely need at the time.”
About Jigsaw Research
Jigsaw Research is a small, quality-focused market research consultancy. It is made up of experienced, senior-level professionals, who look after the client from the first meeting, right through the project, and beyond.
Its objectives are:
- To provide excellent research and advice services of which we could be proud;
- To work closely with a small number of select clients, who would value us and involve us in their business;
- To get back to focusing on client needs and doing market research (the reason we entered the business);
- To enjoy our work.
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