Direct Support

Direct IT Support is the core module of IT Lab Direct, it covers the remote and onsite support of your entire IT Infrastructure. It doesn’t matter what you have on your network, Direct Support covers it! (except perhaps the coffee machine or microwave).

To give you an idea about where we can help, here is a list of some commonly supported devices:

• Workstations
• Servers
• Mobile Devices (Blackberry, PDA, etc)
• Routers
• Firewalls
• Switches
• Tape Backup Drives
• Apple Mac workstations and laptops
• Internet Connections
• Anything and everything else IT-related!

We provide remote and onsite support through a dynamic 3 tier engineering department. This means full access to 1st, 2nd, and 3rd line engineers who are all fully certified and have years of experience!

IT Lab employs a range of technologies to increase our remote working ability. We can easily access your entire IT System, from the servers to the workstations, seamlessly over the internet. This means that we can resolve 85% of your IT issues without even coming onsite, saving you both time and money.

Service Level Agreements (SLA)

At IT Lab we understand that your IT Systems are critical to your businesses operation, and when something stops working, you need it fixed ASAP. We provide a simple SLA system to give you guaranteed response times.

Remote:

Onsite:

Give us a call on 0845 359 0055 to find out more