Build the perfect support level for your team with our modular services

IT Pro Helpdesk - ‘Last-line’ support for servers and network devices.

This service offers high priority access to our senior engineers and consultants when you need them most. We guarantee a 10 minute business hours remote response to critical issues, and with onsite response times as quick as 2 hours, IT Pro Helpdesk ensures a business class response when you need it most.

Monitoring - 24/7 fully managed predictive monitoring for your servers.

Provided in conjunction with IT Pro Helpdesk, our monitoring service will measure key metrics on your business critical servers and SNMP enabled devices against best practice thresholds. Alerts are raised straight into our helpdesk or via email and SMS to your team.

User Helpdesk - Quick response remote and onsite support for your users.

ITMS User Helpdesk provides total support to your users with a business hours remote response as fast as 10 minutes. Desktop sharing means we are able to resolve issues as if we were right there, and if you take IT Pro Helpdesk, we can resolve user issues end to end or alternatively escalate them to your team.

Consultancy - Regular strategic support from specialists.

Supplementing your team with key skills on demand is at the heart of the ITMS service. As well as being available for projects at short notice, many clients request regular scheduled visits to provide on-site support, mentoring, training and more.

Holiday Cover - Total key-man cover for seamless business continuity

By identifying the right mix of remote helpdesk cover and on-site days we can ensure that should one of your team not be available – either planned or unplanned – we are ready to step in and pick up where they left off.

Audit Services - From network inventory to advanced strategic planning

Our audit services provide regular annual reporting that can cover simple network inventory, infrastructure recommendations, IT security, or a fully blown annual IT strategy and budget aligning your business goals with your IT spend.

To find out more about how ITMS can help your business excel call us now 0845 359 0055

IT Support