The ultimate in strategic IT support

A new and cost-effective alternative to in-house IT...

Would you rather have the cost-savings of outsourcing or the strategic capabilities of an IT manager?

With IT Lab you can have both. Support 2.0 is a fresh approach to IT support that maintains and optimises your infrastructure, plus puts high-level talent and expertise at your disposal to give you a competitive edge.

...with Service Obsession built in...

We know you need more than just technical excellence, so we measure everything we do with Net Promoter (www.netpromoter.com) and we’re aiming to raise our score to a world-class 80. That means a support team that always strives to exceed your expectations – and systems built to make you and your business more than just happy.

...and smart technology

Focused on your strategic goals, Support 2.0 gives you access to IT Lab’s problem-solving and project delivery capabilities. And there’s remote access technology with optimised monitoring and management supported by a 10-minute response time for critical issues. So we prevent most issues before they occur and deal rapidly with anything that does happen.

What makes up Support 2.0?

Support 2.0 is made up of several elements, all designed to help your business achieve more and gain an edge over the competition. It is the most advanced package in the marketplace and gives you:

• A full annual strategy review at the start of your contract and yearly after that.
• Ongoing management through regular IT manager visits, supported by on-site maintenance.
• On-demand support with a guaranteed 10-minute response time for critical problems.
• Clear communications and close relationships with IT Labbers who know your people and your business.
• A return on investment calculator so you can work out how much you are saving, year on year.