IT problems fixed in record time

On demand support to meet any number of requirements

When choosing who to handle your on demand IT support service, here are some numbers to bear in mind. We’re aiming to be the UK’s No. 1 for IT support and we’ve already got 7 years’ experience. Our 30 engineers look after 500 clients and we guarantee a 10, 30 or 90-minute response rate.

Server monitoring

We monitor your servers 24-hours a day with a next business day response, using advanced software to detect problems. You never need to worry about disk-related problems such as failed backups or hard drive failures again.

First, second and third line problem resolution

We realise that when you’ve got a problem, you want it fixed – and quickly. So we guarantee to respond to your issues within 10, 30 or 60 minutes, depending on the seriousness of the problem. 85% of problems are solved remotely which saves you a lot of time and gets you back up and running as soon as possible.

It’s all included

Whether it’s a workstation that decides to play up, a server, software package, network component, printer, mobile device or whatever…no problem. All your standard software and hardware is covered, so you don’t have to worry about any hidden charges for support.

Microsoft and Apple training

Of course, Microsoft or Apple software is relatively easy to use. But often there are questions – people need to know how to use a spreadsheet function or how to configure their email. So we provide your people with basic software training that will increase their productivity and save you time. That’s all included in your contract.

Priority access to IT Lab's Advanced Services

As a Support 2.0 client you get full priority access to our various specialist services. These include database, software and web development, IT security services, project and consultancy services, procurement services and much, much more.

Supplier and warranty management

We make dealing with your suppliers a complete pleasure rather than a chore – because we do it all for you. Whether you need to arrange a repair under warranty or renew a licence, we take away all of the usual hassle associated with dealing with large suppliers.

No niggling network administration

You know all those niggling administrative tasks? Such as creating new users on your network or new user groups, or resetting passwords? We’ll take care of all of them at no extra charge. It’s all covered by Support 2.0 from IT Lab.

Remote access

Support 2.0 means we’re with you even when we’re somewhere else. Using a variety of tools we can access your systems and solve your problems remotely and immediately, even booting up your servers without having to be there to physically press ‘on’.

Rapid Response

With IT Lab’s remote access, you’ll only need us on-site to fix less than 15% of your IT problems. But when you do need us, we know you need us fast. So we offer a choice of three guaranteed response times – two hours, four hours and next business day – depending on the seriousness of your problem.

For more information on our On Demand support services please contact us on 0845 359 005.