Far more than just a number to call when things go wrong
Management that delivers what you want
Say goodbye to the old style of support, where problems arise and are solved... eventually. With Support 2.0, we anticipate problems and make sure they never happen, while all the time listening to you, working with you and advising you so you get what you want from IT.
Face-to-face sessions with your IT manager
We don’t want to get too personal, but when you are obsessive about service it is hard to stay away from your customers, which is why you can expect regular visits to talk about your IT strategy and issues, helping us make sure you’re always getting the most from your network.
Roadmap update and asset control
Before you decide what to do with your IT systems it helps to know what is in them. With Support 2.0 you get all the tools and expertise to make informed decisions about your network.
Third-line support and disaster recovery
We will give you a full recovery test with every scheduled visit. So you can rest easy knowing your backup plan will work if you need to recover data.
You’re always covered
Whether you have your dedicated IT manager on site, or a second-line engineer, we guarantee you will get first class support; and any projects being worked on will be completed just as you wish.
The best deals on new technology
As well as an IT manager, we will assign you a business development manager whose task is to find you the best price on any software or hardware you need to buy, saving you time, effort and money.
Spring Digital