How we`re charting our progress to becoming the best services company in the world
The One Question Every Business Needs To Ask Their Clients
As part of our Service Obsession™ drive we need to keep a track of how we are doing. The only thing that matters to us is one question: would you recommend us to a friend or colleague?We will use your answer to calculate our Net Promoter Score, a way of measuring how well we are doing that you can find out more about by clicking here.
This score will tell us everything we need to know about how close we are to achieving our aim of being the best service company there is (in any field!).
Where Are We Now? Where Are We Going?
Our most recent score was 13.7 though we'll be running surveys again soon and fully expect it to be considerably higher. The average British company gets a score of 3 and the best companies in the world get get scores in the 80s. We aim to be brushing shoulders with them within the next 2 years.We will of course keep you up to date with our progress. To find out more, call us on 0845 359 0055.
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