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Knowledge is power and we believe in sharing it. This collection of practical resources is designed to educate, guide and inform you on key aspects of IT management.
Find out why we are an award winning, market leading IT support company.
How IT Lab has managed to optimise service to deliver seamless support, IT projects and consultancy.
Delivering the very best technology through our partnerships with the leading innovators and providers in the market.
"IT Lab are highly knowledgeable and incredibly patient with my staff and I." Andrew Griffith, Director, My London Home.
Unchain your business from the constraints of traditional software with our suite of productivity boosting, cost reducing cloud applications. Get the latest enterprise grade SaaS solutions for a fixed monthly subscription, and no additional investment on hardware or maintenance.
Far more than a SaaS reseller, we are a trusted partner of the world’s leading cloud application providers. We can tailor solutions to your exact needs, providing consultancy, deployment assistance, 24/7 technical support and training.
Kiss goodbye to the issues and constraints associated with traditional email with Mimecast’s world class cloud solution.
Optimise, economise and modernise your backup infrastructure with our automated remote backup solutions.
Office 365 brings you tried and tested Microsoft Office collaboration and productivity tools delivered as a cloud based subscription service. SharePoint is a collaboration tool which provides a unified platform for setting up websites, managing documents and publishing reports.
More simple and powerful communication and collaboration solutions for businesses of any size.
Unified Email Management Overview
A market leading email management system that integrates security, business continuity, archiving, ediscovery and administration functions into one streamlined cloud based solution. Easy to deploy and manage, with seamless integration into MS Outlook and fully integrated anti-spam, security and disaster recovery capabilities, Mimecast Unified Email Management replaces the need for traditional email software and potentially problematic physical infrastructure.
Mimecast’s Unified Email Management scales dynamically to accommodate new users and larger volumes of email, and can be adapted to meet evolving regulatory requirements for archiving and ediscovery.
IT Lab was voted ”Mimecast Technical Partner of the Year” for 2011, 2012 and 2013 in recognition of our exceptional work promoting and supporting Unified Email Management.
Mimecast’s remotely hosted Secure Email Gateway filters all incoming and outgoing email traffic, with guaranteed protection against 100% of viruses and 98% of spam. It also provides protection against phishing and denial of service attacks. All email is encrypted prior to transmission, with email integrity and privacy further enhanced by role based access controls and discrete privilege levels. Content detection definitions can be configured to identify and block outgoing email containing sensitive data such as bank account or credit card details.
Built in mirroring and redundancy provide 100% availability for email and calendar services, with access automatically and seamlessly switched via an MS Outlook add-on, secure webmail or mobile devices in the event of Mail Server failure. With the disruption over, email is automatically synchronised across all platforms.
Archiving & Search
All email is automatically encrypted and archived in real time. Users and admins can access archives via Outlook, webmail or mobile devices with real-time search of every email ever sent. Tamper proof and secure, archives provide a robust chain of custody for ediscovery and compliance checks.
System & Policy Management
The Admin Console allows monitoring and management of all aspects of the system, providing extensive, granular policy controls across all services. Security policies include email encryption, content and attachment control, Data Leak Prevention and large attachment handling (strip & link).
Archiving controls include granular retention policies, federated archive search tools, ediscovery case management and litigation holds, as well as extensive mailbox and storage management tools like folder structure replication and stubbing.
The Admin Console also provides transparency over email flows, with track and trace tools for rapidly solving delivery problems and proving delivery or receipt if required. Auditing and logging is in-built, with access controlled by a role based privilege system.
Support & Training
As ”Mimecast Technical Partner of the Year” for 2011, 2012 and 2013 our experienced helpdesk staff can provide full support during deployment and everyday use. Seamless integration with Outlook minimises the need for user training, but orientation and training courses can be provided for admins.
Our enterprise grade cloud backup solutions automatically backup and store vital data from servers, desktops, laptops, applications and raw files residing on a LAN or mobile devices. Flexible, automated and secure, our market leading cloud backup solutions provide a convenient, fool-proof backup system, giving you greater security and ensuring your data can be quickly and easily restored in the event of a disaster. Sophisticated retention rules give complete admin control of the backup process and data storage, with advanced continuous monitoring of target files. All backup solutions provide an exceptional level of security with data encryption up to AES 256-bit with a 32-character key.
"Cloud backup used to be the luxury of large companies, but not any more. Sleep better knowing that your data is in a secure, highly available environment ready to be restored if the worst happens." John Dryden,
CTO, IT Lab
Collaboration & Productivity
Google Apps provides powerful communication and collaboration solutions for businesses of any size. All the applications are hosted securely online by Google with a straight forward setup process, minimum maintenance and low costs. Google Apps can help you communicate via email, video or messaging, schedule, organise and keep track of events, collaborate with colleagues remotely, and backup and store your data securely. As a ‘Google Apps Authorized Reseller’ we can help you integrate the services into your business, improving efficiency and productivity. We also provide support and training.
NetSuite ERP provides a proven financial management and ERP solution that seamlessly integrates with sales and service processes. NetSuite ERP goes beyond traditional accounting software, to streamline back-office processes and equip businesses with the visibility and control they need to make fast, informed decisions.
Netsuite ERP includes financial management, inventory, order management, shipping, revenue recognition, financial planning, recurring revenue management and analytics and reporting functions.
As a NetSuite Partner, we provide consultancy and practical help with setting up and integrating NetSuite ERP. We also provide training and 24/7 support for users and admins.
A powerful and versatile CRM software solution delivered as a cloud service, providing instant universal access, predictable pay-as-you-go pricing and a financially backed service level agreement. Integrated marketing support, sales force automation and mobility features with full customisation and support for third-party plug-ins and apps.
As a Microsoft Gold Partner, we provide hosting, consultancy, management and expert help with setting up and integrating Dynamics CRM into your present system. We also provide training and 24/7 support for users and admins.