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    “Operational efficiency and reduced risk of IT failure - we really value our relationship with IT Lab”Nigel Lingwood, Group Finance Director, Diploma PLC.

Voice Services

An integrated, fully supported suite of Hosted IP communication core solutions with smart overlay applications.

Hosted / On Premise IP CommunicationsOverview

At Link Lab we offer a range of telephony solutions from market leading companies such as Cisco and Microsoft. We work with our clients to understand their business and technical requirements before creating a solution that enables them to take advantage of the huge benefits provided by IP communications.

Solutions currently offered include:

Solution Manufacturer Best For? Hosted On Premise 24 x 7 Managed Service
Cisco Call Manager Mid Market and Corporate environments where clients heavily rely upon telephony tick tick tick
Microsoft Lync Clients looking to embrace unified communications. Integrated voice, instant messaging, presence, video and desktop sharing all integrated in one telephony platform tick tick tick
Link Lab Connect Telephony platform offering a low cost yet resilient and secure telephony system. Fixed price per user per month tick cross tick

CUCM

Cisco Unified Communications Manager (CUCM) is a world leading business grade IP PBX which leverages the latest IP telephony technology to integrate voice, video, data and mobile applications on fixed and mobile networks in one unified, easy to use experience.

Lync

Integrating, empowering and enabling, Lync 2013 is the essential unified communication solution for business. It provides a single, unified client for real-time communications, including voice and video calls, Lync Meetings, presence, instant messaging and persistent chat. Lync has the power to improve user efficiency, streamline workflow and boost you organisation’s productivity.

Link Lab Connect

Link Lab Connect is a feature rich Hosted IP telephony solution that delivers a comprehensive range of enterprise level fixed line and mobile telephone services from a simple interface. Reduce costs while improving business flexibility and resilience with Link Lab Connect.

Mobile AppsOverview

As a Mobile Virtual Network Operator (MVNO) leveraging the Vodafone network, Link Lab offers a market leading range of high-grade, individually tailored business mobile solutions. Whether it is mobile voice, broadband or email, or a combination of all three, our high-speed data network will give you the connectivity, speed and quality of service you need.

Solutions that match your needs

We work with our clients to create the perfect solution for their business, providing the peace of mind and security that comes with partnering with an established network provider, along with an unparalleled level of accountability and personal service. Link Lab Mobile Managed Apps is a service for deploying, maintaining and securing your mobile applications estate. Included within this service is a Bring Your Own Device strategy based on individual client requirements.

Competitive pricing, flexible tariffs

Our mobile solutions offer highly competitive pricing and a range of flexible tariffs, making them ideally suited to SMEs that need to be in constant contact with their mobile users while reducing costs and driving business efficiency.

Extending fixed line services

Link Lab’s position as a fixed-line and mobile provider allows for the seamless extension of feature-rich, fixed line services to your mobile estate. There is the added advantage of free fixed-mobile calls when combining a mobile solution with our SIP Trunking and Hosted telephony services.

IP TradeOverview An ultra-reliable, high performance session management communication and collaboration solution designed specifically to meet the exacting needs of the modern financial trading room, incident response centre or busy enterprise switchboard. IP Trade combines reliable advanced telephony, turret and unified communications capabilities in one flexible, powerful application that optimises communication and collaboration, helping to improve responsiveness and boost productivity.Enterprise capacity

A truly enterprise level, high capacity platform, IP Trade provides 32 simultaneous media streams, access to 500 lines and over 10,000 contacts per station.

Collaboration simplified

IP Trade simplifies collaboration with one easy-to-use interface integrating analogue and digital voice, audio and video conferencing, presence and Instant Messaging. A rich touch screen interface allows one touch access to all features and functions.

Streamline workflow

IP Trade streamlines workflow and promotes efficient customer relationship management by providing easy access to information sources such as corporate directories and databases.

Scalable, seamless integration

An open architecture and API gives complete scalability and seamless integration into existing enterprise UC & C platforms.

Fully customisable

A customisable user interface allows traders to monitor, visualise and prioritise multiple incoming calls, audio stream, intercom and hoot-n-holler. Unique profiles and contact schemes can be programmed for specific situations such as market events or trading movements.

Video Overview

Link Lab provides a range of standalone and integrated video conferencing solutions from the world’s leading providers. Briefings, conferences, sales meetings, interviews – effective use of video can dramatically improve business efficiency by promoting collaboration and flexible work practices, while cutting travel costs and reducing your organisation’s carbon footprint.

HD quality video, wherever you are

Our bespoke video solutions use cutting edge HD video technology to deliver a stunning quality video experience to your desktop, conference room, laptop or mobile.

Easy to setup and use

Specialist software and easy to use virtual appliances enable rapid deployment with no major hardware investment required.

Collaboration tools

Access powerful video collaboration and content management tools to get the most from your video experience and boost productivity.

Scalable, resilient

Scalable and reliable, our video services can be integrated into your existing virtual data centre providing simple management along with inherent disaster recovery and business continuity capabilities.

Flexible pricing

Pay only for what you need. Platform, subscription or user-based pricing options provide complete flexibility and value for money whatever your technical requirements or usage. Limited time “Bursting” packages available to meet exceptional demand during corporate events or conferences.

Conferencing & Messaging Overview

Our market leading Unified Communication solutions combine voice and video calls with conferencing, presence and instant messaging in one easy to use platform, making it simple to collaborate and work productively wherever you are.

Streamline communications

Boost productivity and business efficiency by streamlining communications across your organisation. Stay in touch and collaborate whether in the office, working from home or on the road. Communicate securely and enjoy productive collaborative experiences anywhere with internet connectivity via a PC, mobile devices or using a web browser.

Familiar, easy to use

Universal, engaging experience – A familiar, easy to use interface whatever the platform or device with a single user identity and shared contact card across business and social apps.

Boosting productivity

Enjoy feature rich meeting experiences, including multiparty HD video, voice over IP, instant messaging and data sharing. Joining a meeting requires only a single click or touch. Communicate with anyone in your contact list from within your Office applications and LOB applications.

Simplify management

Lync is simple to administer via a set of common and familiar management tools, reducing admin complexity and costs.

Driving economies – Reduce overheads and running costs by integrating and sharing communication infrastructure.

SIP Connectivity Overview

IP DirectConnect® is the UK’s market leading SIP trunking service, connecting businesses directly into the network using an IP backbone that enables full PSTN connectivity. The service is available via DSL or Ethernet and provides a flexible and cost effective alternative to traditional ISDN connections for organisations ranging from small PBX-equipped businesses to large multi-site enterprises and call centres.

Flexible, fully scalable

Compared to ISDN, our SIP trunking service is more flexible and quicker to install and provision. It supports multiple sites and is fully scalable, allowing you to easily add lines during busy periods and scale back down again afterwards.

Reduce costs

SIP trunking requires no major hardware investment and delivers significant savings on both line rental and call costs. Free internal calls are an added bonus, particularly for organisations operating across multiple sites.

Delivering business continuity

SIP trunking delivers robust business continuity in the event of an emergency. Re-route calls to an alternative location quickly and easily, with no need to pay Remote Call Forwarding charges.

Additional SIP trunking features:

  • Flexible numbering – choose any geographic codes
  • Free calls to UK fixed destinations including 01, 02 and 03 number ranges
  • Full emergency services support
  • Supports application convergence – business grade voice and internet services can be provided via one managed connection.

Enterprise Social Software

Conversations and peer influence are nothing new. However, the advent of Social Media has enabled brands to listen to the conversations about their products and understand the impact they are having. It also gives them an unrivalled ability to engage with their audience.

Utilising the experience of one of the UK’s leading digital marketing agencies, Found, our sister company also part of the Big Ideas Group, we focus on creative, innovative and effective Social Media solutions. From listening and monitoring to full social engagement, we will create and manage a strategy that works for your brand.

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